Frequently Asked Questions
Everything you need to know about finding and sending the perfect gift.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days, while express options are available at checkout if you need your gift to arrive sooner.
Can I include a personalized message with my order?
Yes, every Giftory order includes the option to add a custom gift message at no extra charge during the checkout process.
Do you offer gift wrapping services?
Absolutely. You can select our premium gift wrapping service on the product page to ensure your item arrives beautifully packaged and ready for the occasion.
What is your return policy for gifts?
We offer a 30-day return window for most items. If the recipient isn't thrilled, they can exchange it for store credit or a different item of equal value.
Will the price be shown on the packing slip?
No, we use 'gift receipts' for all orders, which means the packing slip will list the items included but will never display the prices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.